Terms and Conditions (including returns)

Terms & Conditions – Perdita's

Acceptance of Terms

1.1 We sell and supply all goods purchased by you from www.perditas.co.uk (the “Site”) solely on the basis of these terms and conditions which include our Privacy Policy (these “Terms”).

1.2 Please read these Terms carefully before indicating your acceptance. If you do not understand any point (including our Privacy Policy) please let us know before you accept these Terms. By accepting these Terms you agree to be bound by them.

1.3 In these Terms “you” and “your” means each natural or legal person purchasing goods from the Site.

Information About Us

2.1 The Site is operated, and goods sold and supplied from the Site, by Perdita's Limited (“we, us, our”). Perdita's Limited is a private limited liability company registered in England and Wales under company number 13683397, with its registered office at Ty Gwyn Higher End, St Athan, Barry, United Kingdom, CF62 4LW.

Placing an Order With Us

3.1 Before placing an order you will need to create an account and provide personal information such as your name, email, address, payment details, and phone number. We cannot process your order without this information. By registering, you confirm you are over 18 years old.

3.2 When you place an order, you will receive an email confirming receipt. This email is not acceptance of the order. Fulfilment is subject to complete information and stock availability.

3.3 We reserve the right to cancel any order and issue a full refund for reasons including pricing or product description errors. We are not liable to you or third parties for cancellation.

3.4 Orders to the EU may incur customs charges. You are responsible for these charges. We cannot refund delivery fees for items returned due to unpaid customs. Refunds will be issued for goods returned in saleable condition, minus delivery and re-entry costs.

3.5 We collect and process your data in line with our Privacy Policy. This includes sharing your data with payment processors and delivery partners.

3.6 You may cancel your contract within 7 days of receiving your order by returning the item in its original condition. Please refer to the Returns section for full guidance.

Prices and Payment

4.1 All prices are inclusive of VAT. The total cost includes product price and any applicable shipping charges.

4.2 Payment is taken in full at the time of ordering.

4.3 By placing an order, you confirm you are authorised to use the payment card.

4.4 If your payment is declined, we will try to notify you, but we are not obligated to. We are not responsible for delays caused by declined transactions.

Delivery and Returns

5.1 Delivery is charged as set out in our Shipping Policy. You will not be charged for additional deliveries if an order must be shipped in multiple parcels. Prices may vary online and in-store.

5.2 We aim to dispatch your order within 3–5 working days of receipt.

5.3 We are not liable for courier delays or missed deliveries due to incorrect address information. If a parcel is returned to us, re-delivery charges apply. Original shipping is non-refundable.

5.4 Inspect your order on arrival. Notify us within 3 days of any damage or fault via email or phone. Reports made after this period may be invalid.

5.5 If your item is damaged or faulty, contact us within 3 days and include photos. We will arrange collection and issue a refund or replacement after inspection.

5.6 You may return unused items in original condition and packaging within 14 days of delivery if you change your mind. Return postage is your responsibility. Use tracked and insured services. Items returned used, damaged, or lost will not be refunded.

5.7 Non-returnable items: For hygiene reasons, used or opened skincare products cannot be returned unless faulty. Unopened skincare items in their original condition may be returned within our return window.

5.8 EU Orders (Post-Brexit): Customs duties may apply and are your responsibility. If unpaid and returned, we will refund the item only (less postage and any return costs) if received in saleable condition.

6.1 We are the owner or licensee of all copyright, trademarks, and intellectual property rights in the Site and its contents. These are protected by laws worldwide. All rights are reserved.

6.2 Except as explicitly allowed under these Terms, content from the Site may not be copied, distributed, altered, or used without written permission.